Availability, response times and service credits for Enterprise customers.
These service commitments apply to customers with an active Enterprise plan with CYOS Group B.V.. On Pro and Free we deliver the same service, but without the guarantees and response times below.
We target 99.5% availability per calendar month, measured across the app and the API, excluding planned maintenance. That equals roughly 3.5 hours of downtime per month at most. Outages at external data sources (RentCast, RapidAPI, Google Maps) are excluded: we cannot guarantee those, but we do report them proactively.
Maintenance with expected impact is announced by email at least 48 hours in advance and scheduled outside US business hours (between 02:00 and 06:00 European time). Maintenance shorter than 15 minutes does not count as downtime.
Critical (service unusable): response within 4 hours on business days. High (key feature broken): within 1 business day. Normal (question or request): within 2 business days. Report through support@kavvl.com; Enterprise customers also get a named contact and, on request, a shared channel.
New listings in your markets are processed at least once every 24 hours. The for sale/sold status of viable deals is checked at least once every 7 days. Scores and calculations are automated estimates and carry no accuracy guarantee.
If we miss 99.5% in a month, on request you receive 10% of your monthly fee back for every full percentage point missed, capped at 50% of the monthly fee. Request it within 30 days after that month; it is settled as a credit on your next invoice.
Force majeure, outages at external data sources or payment providers, issues caused by your own network or settings, and abuse leading to suspension. Questions about this SLA: support@kavvl.com. Last updated: June 2026.
Data from public sources and licensed feeds. Not investment advice.